Happy internal or external customers; no company can succeed without them. IT departments deal with these customers daily and are familiar with what it takes to keep them satisfied. It is also the IT department that needs to do as well internally, as externally as it is often subject of discussion when it comes to efficiency and effectiveness. After the summer holidays MACS IBM Business Partner will be organising a half day seminar to introduce tools which can increase customer satisfaction and enhance IT processes with automation. We will discuss subjects such as:  

• Using self-service capabilities and knowledge base,
• Which IT assets are used most often or give the most incidents,
• A service-oriented IT team through an automated and efficient IT process,
• One-click standard management Reports available at the time needed. 

You can register within 1 minute and to participate in one of the following seminars.